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brallure

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  1. How long are shipping times?

Your products will ship within one to five days of your order, and takes 15-18 business days to reach your doorstep. Each product at brallure has an estimated delivery time that you can find in the product description.

Shipping is free for all Orders.

 

  1. What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just notify us by email through customer support within 30days of delivery, send along a well taken picture of the item that boldly reveals the defects if any, and we’ll process a refund in full. Then, if possible, you can donate your product to a local charity or recycle it.

 

  1. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

 

  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

 

  1.   Lost/Missing Packages ?

brallure is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge. 

   

     6.   Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

 

     7.  Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.